Viability of Third Party Tech Support

That cry for help whenever some appliance in our house goes wrong. That feeling of helplessness, when we don’t know what to do and which wires to tinker with. Opening up the air conditioner and tinkering with the pipes whenever there is excess water accumulation or opening up a computer cabinet and handling the wires as we were diffusing a time bomb, we have all been there completely clueless and hoping for the best that the appliance just repaired itself automatically. For the technologically weak like us, it can very well be nothing less than a nightmare in these situations.

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Usually, the company warranty ends within one or two years of purchasing the article. So what if the article breaks down after the deemed warranty period, what is the customer supposed to do, settle with the expensive one-time service charges that the company representatives offers, to throw the article away just after two years, to open the device themselves and start messing around. These are the voids which are filled by third-party service providers. Offering services such as extended warranty or on call support are really helpful in these situations.

We Have Got It Covered

Generally, these third party service providers tie up with several retail outlets and online shopping websites. They handle the tech support department whereas the website handles retails. This can often lead to a reduction in overall cost of the appliance and also increase customer satisfaction. Appliances like kitchen chimneys, air conditioner, kitchen appliances which are difficult to install and if installed incorrectly may in turn damage the appliance; such tasks are mostly neglected by most of the retail outlets. With the availability of these third party services, these tasks have become quite easy for the retail as well as the consumer.

Service Provided By These Companies Are:

Delivery and Install– As I mentioned earlier, consumers need not hire a big truck or pay extra money to logistics to get a big appliance delivered to their doorstep. Companies like Knowhow can take care of these tasks on their own as well as provide installation service in the customer’s home as well. This not only reduces the effort on the part of the customer but also increases the efficiency and the life span of the appliance and in turn result in a better customer satisfaction.

Set Up– No need to read through confusing manuals and sit for hours scratching your head and procuring tools to setup the appliance. These services can take care of them all.

Support– Availability of an active call center facility to ensure proper support among its customers. With an array of well-trained individuals, they can solve most of the problems that may be faced by the consumer.

Repair– Last but not the least, services such as extended warranty which takes care of any breakdowns and dis-function of the appliance. So no need to further panic whenever something stops working because these companies have amazing technicians who are just a phone call away from you.

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